Cancellation Policy

Cancellation Policy

By us:

  • Programs cancelled due to insufficient enrolment or instructor availability will be fully refunded

By you:

  • A $20 cancellation/$10 transfer fee is charged for each activity/program cancellation or transfer.
    • The administration fee is not applicable to refunds due to enrolment quotas.
  • Cancelling between 4 and 10 days prior to the commencement of the activity or program will result in a 50% refund of the original registration fee. The materials portion of the registration will not be refunded.
  • Refunds or transfers will not be considered within 3 days prior to the commencement of the activity or program.

Membership Cancellation

  • Memberships are non-refundable
  • Extenuating circumstances will be taken into consideration by the Customer Service Coordinator (cancellation fee will apply).
    • Sudden relocation
    • Medical reasons

*Alternate Cancellation Policies

  • Some specialty program registrations have cancellation policies that differ from the default policy, please refer to your confirmation email for any specific differences.