UNews - Don Hunt

Recruitment and retention initiative will see graduate applications move online

trevor.kenney — Tue, 08 May 2012 20:20:22 +0000

Earning a master's degree presents enough challenges in itself.

Applying for graduate studies shouldn't unnecessarily complicate matters before that quest even begins.

Through the Recruitment and Retention Integrated Planning (RRIP) project, an online graduate studies application process is being developed with the aim of making that task faster and more user-friendly.

"Most of the graduate students are employed and they don't have the time to work through a cumbersome paper-driven process," says Alice Miller, the assistant registrar and team leader of the online graduate application review.

Working online, graduate students are able to get an immediate response to their efforts, such as the ability to upload essential documents.

"They know exactly where they are as they go through the process," says Miller. "That isn't possible now and that's a high source of frustration for them."

Miller says the ��Ѹ��Դ��߿�Ƭ recognized it was lagging behind other comprehensive universities in Canada by not providing an electronic graduate application process. While some universities are at differing stages in the level of service or options they provide online, "everyone is moving forward to the next level of electronic capability."

The current paper-driven application process involves massive amounts of data entry, which is not only time consuming, but makes it subject to the possibility of input errors. Looking at the experiences of other universities that have moved to an online system, Miller believes the electronic method could cut two to six weeks from the time a student applies until they receive a notice of acceptance.

That is a significant benefit for students, and in the case of international student applicants, the quicker response could prove to be a deciding factor on whether to apply or not. A current graduate student application from an international student can take upwards of three to six months to move through the system (plus an additional three months if a student visa is required). By reducing that turnaround time and streamlining the process, the U of L becomes that much more accessible.

Undergraduate students have had the benefit of an electronic application process for the past three years and Miller says the feedback from all involved has been fantastic. The biggest plus has been the ability to request transcripts electronically, vastly improving the time it takes to move applications through the system.

"As a result, we're able to make earlier offers of admission," says Miller.

The need to introduce technology into the graduate student application process had long been a priority for the Registrar's Office. With the launch of RRIP, that need quickly became a priority for the ��Ѹ��Դ��߿�Ƭ as the team recognized it was essential to remove barriers for its graduate students.

Miller says the increase in graduate student applications as a result of a move to an electronic application process could be substantial. When another Canadian institution went electronic, its graduate studies applications ballooned from 2,300 one year to 4,100 the next.

With 373 graduate studies applications in 2010-11, Miller says they estimate the introduction of the electronic process could result in 600 to 700 applications.
The project has now become operational through the dean of the School of Graduate Studies, Dr. Robert Wood, registrar Don Hunt, and chief information officer Clark Ferguson.

This story appears in the May issue of the Legend. For a look at the full issue in a flipbook format, follow this link.

Hunt ready for Registrar's role

trevor.kenney — Fri, 14 Oct 2011 22:12:14 +0000

Don Hunt is no stranger to change, in fact he has embraced it his entire life. So, as Hunt takes over the role of ��Ѹ��Դ��߿�Ƭ Registrar with an eye on moving the office forward, don't be surprised if a little bit of change is in the forecast.

"This is a young institution, everything is changing right now, there's a lot of turnover in some relatively senior positions so for me, this is the perfect opportunity to come in," says Hunt.

Most recently from Cleveland, Ohio, Hunt is from here, there and everywhere. Born in East St. Louis, Ill., he's lived in nine different U.S. states, a host of foreign countries and now Canada. Part of his wanderlust can be attributed to his eight-year career in the U.S. military but the majority is Hunt's innate desire to experience life and seek out new challenges.

Don Hunt is excited about the opportunities he sees as the new ��Ѹ��Դ��߿�Ƭ Registrar.

"Mostly it was just exploring, getting my feet wet and enjoying life," he says. "It's one of the reasons I was not afraid to jump the border and try something new by coming to Canada."

Hunt joined the military directly out of high school, seeking a means to get to college. He began a bachelor's degree in business administration while still serving, with a future goal of becoming an accountant. It became a lesson in patience and perseverance for Hunt as he continued to try and satisfy his degree requirements while taking classes at various colleges related to where he was stationed.

"It took me 18 years to get my first degree," says Hunt, who worked in the accounting field long before he had his accreditation. "Eventually I had gotten too far in the industry to go back and do a CPA program because I would have had to start again as an intern – and that just didn't make sense."

After transitioning to the technology side of the accounting business, Hunt started working for a tech company that designed software for accounting purposes. One arm of the business was to install and then service systems in higher educational settings, and after completing a master's degree in technology, Hunt jumped at the opportunity to work in higher education. His first look at the work of a registrar was an interim appointment at Cleveland State ��Ѹ��Դ��߿�Ƭ. Less than a year later he found a permanent home as deputy registrar at another Cleveland school, Case Western Reserve, and another career path was born.

"It was great to see what life was like on the other side of the fence," says Hunt. "I had always thought it would be nice to see a project through, rather than go in, implement a system and then move on to the next client. This time I actually had the opportunity to implement something and stay to see it through."

After four-plus years at Case Western, Hunt sought a head registrar's role and put no limits on his search parameters.

"In our industry, registrars are generally a terminal position. Because of what you need to be responsible for, the academic records of the institution, having that historical knowledge lends itself to people staying in that role," says Hunt. "Opportunities pop up and they won't be there for another 10 to 15 years so you really have to be ready to take on the opportunity wherever it presents itself. I didn't limit myself."

The U of L was one opportunity that emerged, along with positions in the UK and Australia.

"What sold me was the vision for the institution as both (Vice-President, Academic) Andy Hakin and (President) Mike Mahon laid it out," says Hunt. "The idea of where the institution wants to go as a whole, moving to a very customer-centred, destination university – all those things I could get behind."

He sees the Registrar's Office as an excellent opportunity for advancing those ideals.

"When you look at this operation, it's really in its infancy," says Hunt. "We are still manually driven where there is technology available that we already own. Let's put this technology in place and see how we can increase our self-service portfolio. Let's put in the tools to minimize the workload, not only for my staff, but also for faculty and students. Let's clear all the hoops they have to go through."

Hunt knows all too well what it's like to jump through hoops, and he's determined to use that experience to minimize that process for everyone else.

GET THE FACTS

· Hunt's highest rank in the military was corporal. He served in Germany, the U.S. and during both the Grenada and Honduras conflicts.

· A tennis enthusiast, Hunt is also looking to play squash and racquetball this winter and adds, "I'll even give curling a go, why not?"

· In addition to his bachelor's degree in business administration, he also has a master's degree in technology, both from ��Ѹ��Դ��߿�Ƭ of Maryland ��Ѹ��Դ��߿�Ƭ College.

· One of his first orders of business will be to reduce student traffic to the Registrar's Office. "That front counter gets way too much traffic, realistically, for today's times. Students expect self service 24/7, and so why not make it as available to them as possible?"

UNews - Don Hunt

Recruitment and retention initiative will see graduate applications move online

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Hunt ready for Registrar's role

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