UNews - Leona Jacobs

Look for new version of LibQUAL+ Survey

trevor.kenney — Thu, 24 Feb 2011 22:42:07 +0000

The ��Ѹ��Դ��߿�Ƭ of Lethbridge Library is rapidly becoming a victim of its own success – and library staff and administration wouldn't have it any other way.

Since initiating the first LibQual+ Survey in 2005, the library responded with a number of changes that were positively reflected in the subsequent 2008 survey. It's now 2011 and another survey is ready to be undertaken, meaning the review process begins once again. Professional librarian, Leona Jacobs, says it will be enlightening to see if the upward trend they experienced in 2008 will continue.

"With a sample size of two surveys to date, the data says we're doing OK, we're holding in some areas and we're also improving on some things," says Jacobs. "More importantly, we've been able to create an even greater expectation level in many areas. This is a good indicator because it shows we're headed in the right direction but it also puts it on us to rise to the challenge."

The LibQual+ Survey is a web-based questionnaire distributed to faculty members, graduate students and a random sampling of undergraduate students registered in courses at the ��Ѹ��Դ��߿�Ƭ of Lethbridge. A tool used worldwide, it is considered a key method in evaluating the perceived quality of library services offered to the ��Ѹ��Դ��߿�Ƭ community.

"We try to get to three things from this, the users' minimum expectation of service, their desired level of library service and finally their perceived level of library service," says Jacobs.

In looking back at the data acquired in 2008, users raised their expectation level significantly from 2005, and Jacobs expects the trend to continue when this year's survey is returned. That's just fine with her because it speaks to the library's ability to respond to concerns and take on initiatives that meet its users' needs.

"It's a way of tuning into whether we are meeting the expectations of our users," she says. "It will be interesting to see how we are doing relative to our two previous surveys. I like doing a bit of trend analysis to see how we are tracking."

The survey is comprehensive, asking 22 core questions as well as an additional five questions that the library can localize. How they score is assessed on a scale of 1-9.

Jacobs urges those selected to take part (an invitation will be sent out Feb. 28 and the survey closes Mar. 18) to participate. As with any survey process, the more data acquired, the more accurate the picture is of the library users' overall mood.

One thing they have learned over the past two surveys is how important it is that the library works closely with faculty members.

"It's something that seems obvious but became even more apparent after going through this process, especially in terms of collections," says Jacobs. "We really have to keep faculty engaged on the collection front, and then other doors open for us. Students take their lead from faculty in terms of resources, and if we can work through them, we'll continue to meet the needs of our students."

For more information on the LibQual+ process or to take a look at past survey results and subsequent initiatives, visit the library website at www.uleth.ca/lib/libQUAL/2011

For a look at the February issue of the Legend in a flipbook format, follow this link.

U of L Long Service Awards

trevor.kenney — Fri, 07 May 2010 22:02:22 +0000

The ��Ѹ��Դ��߿�Ƭ is holding its annual Long Service Awards and Retirement Recognition Ceremony on Wednesday, May 5, at 1 p.m. in the Students' Union ballrooms. A total of 116 employees who have completed 10, 15, 20, 25, 30 and 35 years of service will be honoured, along with 20 retiring employees.

Following is a list of honoured employees.

Retirees

Hart Cantelon, Adrian Cooke, Hank DeRidder, Linda Gray, Rose Helmer, Bill Hennessy, Randy Joseph, Dave Kunimoto, Toni Nelson, Rita Nieuwenhuis, Fran Olivier, Joanne Overn, Frank Perrotta, Ralph Pollock, Kent Rolfson, Gloria Samuels, Jonathan Seldin, Dennis Thompson, Frank VandenHeuvel and Hafizah Yahya

Long Service Recipients

35 Years | Reg Bibby, Merle Christie, Richard Epp, Christina Lastuka, Leroy Little Bear and Ian Wells

30 Years | Lynn Arnold, Leslie Lavers and Timothy Pope

25 Years | Donna Court, Marion Eastman, Rita Law, Jennifer Mather, Ralph Pollock, Leslie Robison-Greene, Pamela Loewen and Charlene Sawatsky

20 Years | Scott Allen, Pat Anderson, Steve Calvert, Garth Copeland, Leslie Dawn, Karen Dow-Cazal, Barbara Dudley, Linda Embury, Kim Fowler, Rumi Graham, Ruth Grant Kalischuk, Linda Gray, Anthony Hall, Wendy Herbers, Pat Hodd, Shelly Hutchinson, Leona Jacobs, Tom Johnston, Cindy Kabelka, Stella Kedoin, Hadi Kharaghani, Al Kizuk, Vern Leckie, Patti Leeb, James McDowell, Ken McInnes, Mike McKenna, Glen Montgomery, Jane O'Dea, Fran Olivier, Joanne Overn, Debbie Payne, Margaret Rodermond, Catherine Ross, David Siminovitch, Jackie Slezina, Dan Sudo, Darlene Sutherland, Julie Tran, Nancy Walker, Wendy Westergreen and Pamela Winsor

15 Years | Nola Aitken, Heather Anderson, Katherine Chiste, Fred Del Cid, Susanne Garner, Linda Gilbert, Al Hill, Rebecca Johnson, Lyn Jose, Catherine Kanashiro, Terry Kirkvold, Marc Roussel,and Lorne Williams

10 Years | Amir Akbary-Majdabadno, Debra Basil, Michael Basil, Jasminn Berteotti, Brian Black, Jodie Black, Bill Cade, Jane Cahoon, Steve Craig, Brian Dobing, Anne Dymond, Richard Feenstra, James Graham, Arlene Grimes, Thelma Gunn, Erika Hasebe-Ludt, David Hay, Lynn Hopkins, Gordon Hunter, Tanya Jacobson-Gundlock, Mary Kavanagh, Dan Kazakoff, Abdie Kazemipur, Stefan Kienzle, Danny Le Roy, Becky Lore, Heidi MacDonald, Kevin Matis, Muriel Mellow, Richard Mueller, Brenda Nixon, Sam Ogita, Gail Postman, Drew Rendall, Kelly Roberts, Gongbing Shan, Kim Skura, Heather Stevens, Trent Takeyasu, Gwen Umeris, Paul Vasey, Cindy Venhuis, Mike Whipple, Ilsa Wong and Wei Xu

Celebrate Long Service Awards

trevor.kenney — Wed, 05 May 2010 17:01:14 +0000

Following is a list of honoured employees.

Retirees

Long Service Recipients

35 Years | Reg Bibby, Merle Christie, Richard Epp, Christina Lastuka, Leroy Little Bear and Ian Wells

30 Years | Lynn Arnold, Leslie Lavers and Timothy Pope

25 Years | Donna Court, Marion Eastman, Rita Law, Jennifer Mather, Ralph Pollock, Leslie Robison-Greene, Pamela Loewen and Charlene Sawatsky

UNews - Leona Jacobs

Look for new version of LibQUAL+ Survey

Related Topics

U of L Long Service Awards

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Celebrate Long Service Awards

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