Conservatory of Music Cancellation Policy

Private Lessons 

Procedures for Withdrawal

If you are unable to finish the entire term (e.g. 32 lessons), you can send a cancellation request to music.conservatory@uleth.ca. 30-days written notice is required. Unused lessons expire August 31; no refunds are considered after that point. Refunds are processed 2 times per year, during the second week of December and May.

Missed lessons - Rescheduling Policies for Private Lessons
By Student

Lessons cancelled by the student are made up at the discretion of the instructor, but in most cases, the missed lessons are forfeited. Please understand, weekly lesson times are set aside in our incredible busy studio for you at the beginning of the year. If you do not attend at your designated time, that is time that we can not fill with another student, since you will be returning. If you do not want to forfeit your lesson, consider doing it online that week; your instructor can give you some options. NOTE: Our studios at Casa are now booked at capacity, so moving your lesson time is not usually an option. 

By Instructor

Any cancelled lesson initiated by an instructor will be made up.

Illness Policy

Students should not attend lessons or Conservatory group classes or ensembles if they are exhibiting any signs and symptoms of illness. Instructors may ask students to leave their studio or classes if they seem to pose a health risk to other students or the instructor. Signs and symptoms include: vomiting, fever, unexplained rash, coughing, runny nose, etc. If you are sick, rather than forfeiting your lesson, please ask your instructor for an online lesson that week instead. If online is a viable option that you choose not to take, you may be asked to forfeit that lesson.

 

Ensembles/Group Classes

Cancellation requests received within 1-7 business days prior to the commencement of the activity/program, are eligible for 50% of the course fees refunded (NOTE: the materials portion of registration is non-refundable).

Refund requests received after the commencement of the group class or ensemble will not be considered.

ALL approved refund requests are subject to a $20 administrative fee.